Assertive training can be offered as a stand alone one or two day workshop or tailored more specifically to your specific industry or needs.
Participants will learn:
• Increased awareness in the way people interact
• Understand difficulties in saying 'No'
• Develop better communication skills
• Learn specific assertive techniques
• Improve confidence
• Understand body language
• Develop emotional intelligence
• Explore blocks that prevent assertive behaviour
• To establish clear boundaries
Who should attend:-
Managers, team leaders , personnel who deal with the public, call centre personnel, information and complaints departments and people who would like to be more assertive with their colleagues, team members, and senior managers