Based on our experience of these areas we are now providing a very popular and invaluable training course for managers on conflict resolution.
The course is designed to provide managers with the skills necessary to deal with conflict effectively and confidently, using conflict resolution skills such as assertiveness, negotiation and mediation.
The course will enable delegates to:
develop a deeper understanding of the
underlying reasons for conflict
identify how to resolve potential conflict
identify how conflict can escalate and the repercussions
- explore their own relationship with conflict and how it can impact on performance